We now offer a Collect in Store option at our checkout page. Once your payment is processed and your order is ready to collect we will send you a 'Ready For Collection' email, which you should show or print and bring into store along with proof of ID e.g. Driving License, passport or credit/debit card used to pay for the order.
We aim to process collect in store orders same day where possible (please bare in mind some items state 5-10 days delivery, this will obviously delay collection). Our returns/exchange offer commences from the point of us sending your 'Ready For Collection' email.
We keep orders for 14 days and after that we’ll return the items to stock and give you a refund. If you can't pick up within 14 days, we can sometimes extend the holding period, please call our team who can help you with your request on 01642 224544.
Our address for collecting your order is:
Great Stuff Hydroponics
24 Collingwood Court
Riverside Park Industrial Estate
Our Opening Hours are:
Monday - Friday: 9am-5pm
Collect your order from the main counter. Please be aware that this service is only available Monday to Friday, any orders placed late Friday or over the weekend will not be ready to collect until Monday at the earliest. We will email you when your order is ready to collect. Please ensure you have received your 'Ready For Collection' email before you arrive to collect your order.
If there is any problem with your order we will email you as soon as possible.