Ordering, Payment, Delivery & Returns
How To Place An Order
1. Either search for a product using our search facility or browse the category links to the left of the page.
2. Add item(s) to shopping cart.
3. Go to checkout.
4. Choose shipping method (cost of shipping will then be worked out, you can check cost of shipping with shipping calculator in shopping basket).
5. Choose payment method (see payment options below)
6. You will receive an email confirming your order, if incorrect please email us.
7) We will then send confirmation as soon as we have processed your order (within 24/48hrs) and let you know the expected delivery time.
Please note: If it is your first order from us we can only ship to the billing address, orders after that can be shipped to a separate address. We only ship to the UK & Ireland.
We can now accept credit cards, Master Card, Visa, American Express, Maestro, Visa Debit and Visa Electron.
Paypal* (Confirmed PayPal addresses only)
If paying by Paypal just go through the checkout process and you will be directed to paypal. If you need to email payment please pay to firstname.lastname@example.org and also send an email to the same address confirming your order (this will speed up delivery) (To confirm your PayPal address add a debit or credit card to your PayPal account. PayPal will confirm the card billing address where possible (the address where you receive your card statement)).
Please make these payable to "Great Stuff" and send to the below address along with a copy of your Invoice.
24 Collingwood Court,
Riverside Park Industrial Park,
We can take orders over the phone, please call us on 01642 224544 to place an order. (Please have your credit card* details ready)
*Please note that we can only send orders to the billing address.
**Orders will not be sent out until payment has cleared (Usually 3-5 working days).
Orders placed before 3pm will generally be processed and shipped the same day, providing all Payment information is valid. Orders placed after 3pm and on weekends will be processed the following business day.
Shipping and Handling
Shipping and Handling is charged at £5.95 per order with a one off £4.00 added for heavy items (the most you will pay is £9.95)
If you live in any of the places below you will incure shipping surchages, please call us on 01642 224544 and we will deal with your order.
Scottish Highland & Islands, Northern Ireland and Isle of Man (£15.00 shipping surcharge)
Eire (£20.00 shipping surcharge)
We send around 95% of orders out via UK Mail and the rest via Royal Mail with most orders shipped out the same or next working day.
Orders via UK Mail should arrive the next working day after dispatch (this excludes saturdays and sundays). You can track your order here
by entering your consignment number at the bottom of the page.
Our warehouse will select the carrier based on the size, weight and value of the package.
Please allow up to 14 business days for delivery.
Out of Stock Items
Items on our site may state they are in stock, this is not always true as we cannot keep track of all products which are sold in our shop and online, but we do get deliveries every week and items should not take more than 2 weeks if out of stock to get to you.
We are UK based and at present we are not shipping outside the UK (except Ireland).
Please note: Any duties, tariffs or broker fees are not included in the order amount and will be collected by the shipper upon delivery. Any such fees are the responsibility of the customer.
Cancelling An Order
Orders for in stock items are sent to our warehouse for shipping immediately after you place the order, therefore, in stock items cannot be cancelled once the order has been placed. To request cancellation of backordered items, please email us at email@example.com. In the email request, please provide your Order ID and the Item Number(s) to be cancelled. If, for some reason, we are unable to cancel your order, you will be notified via email within one business day.
Returns and Exchanges
If you need to return any items because the goods are faulty, repack the product and all accessories that may have accompanied the original shipment in the original packing materials and enclose a letter of explanation. Returned products without a letter of explanation or missing accessories may not be accepted.
Send all returns to our warehouse:
Great Stuff Hydroponics
24 Collingwood Court
Riverside Park Industrial Estate
Please send via courier or insured parcel post. Merchandise must be in unused condition and in original packaging material. Original shipping and handling and return postage charges will not be refunded. Defective merchandise will be exchanged for same or similar products if returned within 30 days from the date of shipment. Return shipping cost is the responsibility of the customer unless the item(s) is found to be faulty.