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Frequently Asked Questions

Do your lights run metal halide bulbs?
Yes, the 250w, 400w and 600w grow lights we stock will run a metal halide bulb, all major brand bulbs have been tested.
 
 
Do you have a shop?
Yes we have a showroom in our warehouse for people to come and see our products up close, have a chat or just for a coffee, your welcome to come, we are based in middlesbrough, please phone if you need directions or check the directions page found on the left hand side of the home page. opening hours are 9.00am - 5.00pm weekdays, 9.00am - 6pm on Thursdays and Saturdays 10am - 2pm. We are closed on Sundays and Bank Holidays.
 
If i make a big order can i get any discount?
of course you can, were here to get you the best deal possible, just give us a ring or come down to our showroom and we will work out some form of discount for you.
 
 
If i order an item and its out of stock but i have paid can i claim a refund?
Yes, we do our best to keep up stock of everything on our site but with having a showroom as well we can't always do this, we do get deliveries on a regular basis so you shouldn't be waiting anymore than 2 weeks (2 weeks is normally only on items out of stock with our suppliers, normally a few days) but if you cannot wait we will refund you in full, no questions asked.
 
 
do you sell ***** product?
If there is a product you need that you can't find on our site, no matter how small or large please email us and we'll do our best to get that product in, although some products just haven't been uploaded to our site as yet so keep checking back, we're adding new products every week now.

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OPENING TIMES

Middlesbrough

Weekdays
Monday to Friday
9:00am - 5:00pm
Thursday
9:00am - 6:00pm

Weekends
Saturday
10:00am - 2:00pm
Sunday
Closed

Bank Holidays
Closed

Sunderland

Weekdays
Monday to Friday
10:00am - 5:00pm

Weekends
Saturday
10:00am - 2:00pm
Sunday
Closed

Bank Holidays
Closed